Delivery usually takes 3-5 working days from date of posting, but may take longer if circumstances beyond our control disrupt postal services.
Missing or delayed items: Please note that we will need to wait 21 days before being able to trace, replace or refund lost items.
| United Kingdom |  |
| Europe | £1.75 |
| Rest Of The World | £2.75 |
Our returns procedure
Returns authorisation
Before returning any item please Contact us and follow our returns authorisation procedure :
We will authorise the return of an item in the following cases:
Faulty or damaged item
You may return any item that was faulty or damaged when received for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.
Duplicate or incorrect item
You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.
Unwanted item
You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item
We will only refund postage if the return is a result of our error.
We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.
Packing the item
Wrap the item securely and include your returns authorisation email. Usually the packaging in which the item was sent can be used for its return.
How we test returned items
We test every single return. If a returned item is found not to be faulty by our independent test centre we will return the item to you and you will be liable for the postage. This will not exceed £2.00 for DVDs, CDs and video games.
We advise you to check any DVD, CD or video game on a second machine and to check any instructions carefully before returning it. We will not refund postage for items found to be in good working order.
We are not responsible for incompatibilities caused by DVD players that have been modified to disable regional encoding.
